FAQ

To register, please click here. Do you have any questions or need support? Then please contact us on +49 5921 877-40.

Under the ‘Contact’ section in our shop footer you will find the ‘Praise & Criticism’ section. Your feedback is important to us and we welcome any suggestions to optimise your shopping experience.

If you are logged in, you can find an overview of your orders in your personal ‘MyENO’ area. Here you can choose between orders, delivery notes,invoices, returns and outstanding itemsunder Orders and view your respective order with all relevant information.

For the current status of your order, simply visit your personal ‘MyENO’ area and click on ‘Orders’. When it comes to the status of an RMA, you can also find all the information in the MyENO area under ‘Returns’.

In order to maintain clarity, we only display orders from the last 3 months by default. However, if you are looking for an older order, you can adjust the filter accordingly.

If you regularly order many different items in our shop, our quick order is a practical help for you. Simply enter quantities and article numbers in the input field, separate them with a comma and then add them to your shopping basket without any problems. Our automatic validation helps you to recognise and correct errors before you send your order.

Unfortunately, it is not possible to make a cancellation online. Please get in touch with your personal contact person directly for further assistance with cancellations.

We offer the following payment methods: SEPA direct debit (B2B GraVo), invoice, prepayment, cash on delivery and card payment on collection.

The payment term is stated on your invoice, which you can find in your personal ‘MyENO’ area. If you have any further questions about the payment deadline, please get in touch with your personal contact.

The amount to be paid corresponds to the gross amount. If the order fulfils the reverse charge criteria, this will be shown on the invoice document.

You can find your invoices in your personal ‘MyENO’ area under ‘Invoices’. You can find a summary of your outstanding invoices under the menu item ‘Outstanding items’.

You are welcome to collect your order in person from our warehouse. Please note that we only accept card payments and it is therefore not possible to pay with cash. We recommend that you have your order number to hand for speedy processing.

Information on shipping costs can be found here.

To find your tracking number, please visit your personal ‘MyENO’ area and look under ‘Delivery notes’. Normally, delivery is made the following day, provided the order is received by 5 pm and the goods are available.

The ‘Delivery on behalf of a third party’ function allows you to ship to a different delivery address with a neutral delivery note. There are no additional costs for this. Simply select the address of the final recipient in the checkout process and activate the ‘Delivery on behalf of a third party’ option under ‘Shipping address’. If you are interested in further logistics services, such as a customised delivery note or storage of your third-party goods, please get in touch with your personal contact.

You can find detailed information here.

As a rule, the goods are delivered even if only some of the items are available. If further items become available, they will be delivered later, provided there is sufficient stock. If you do not wish to receive partial deliveries, your personal contact person can set this option for you.

Please contact rma@eno.de. You can find more information about the process here.

Returns due to non-conformity are generally not provided for in business customer transactions. However, we will always try to find a solution together with you. To do so, please contact rma@eno.de.

Yes, we deliver to all non-sanctioned countries and not to countries with embargoes in the form of trade restrictions. You can find more information here.

For products from certain manufacturers, we require authorisation from our customers prior to sale. Please get in touch with your personal contact person.

There may be two reasons for this. Please check whether you are logged in. If this is not the case, please log in. If you are logged in and still cannot see the prices, the check in our master data and credit controlling department may not yet have been completed. In this case, please get in touch with your personal contact person.

Licences are activated via ‘Activation Telematics’ in your personal ‘MyENO’ area. You can also activate several licences at the same time. Please note that activation requires a certain amount of processing time.

Please get in touch with your personal contact. We can certainly offer you this or an alternative item. We will also be happy to help you use the search function.

We offer a 3-year guarantee for selected product groups. You can easily add the warranty to a qualifying product you have already purchased in your personal ‘MyENO’ area under ‘Add a 3-year warranty’.

The term ‘End of Life’ is used for products, components or software that are no longer produced or supported by the manufacturer and are therefore no longer available.

As soon as you are logged in, you will find your customer number at the top right above the navigation bar and in the ‘MyENO’ area on the overview page under Personal data.

You can reset your password in the ‘Login’ area using the ‘Forgot password’ function. You will then receive an email with further instructions. You can also manage your password in the ‘Personal profile’ section in your personal ‘MyENO’ area.

Unfortunately, it is not possible to change the billing address and the default shipping address online. However, you can make a corresponding request via a form in your personal ‘MyENO’ area.